Distribution information

1. Order Processing

Once payment is confirmed, your order is automatically prepared for shipment.
Processing usually takes 1–3 business days, depending on product availability and payment method.

2. Delivery Time

Delivery time varies depending on your address, shipping method, and region.
Estimated delivery times are shown during checkout.
Please note that during holidays or promotions, deliveries may take slightly longer.

VidaboaShop partners with trusted carriers to ensure safe and timely deliveries across Brazil.

3. Order Tracking

Once shipped, you will receive a tracking code via email or WhatsApp to monitor your order in real time.
You can also check your delivery status in the “My Orders” section of our website.

4. Shipping Costs

Shipping fees are calculated automatically at checkout based on weight, size, and destination.
We offer free shipping promotions for selected products or regions — details will be displayed on the website.

5. Failed Deliveries

If a delivery cannot be completed due to absence, incorrect address, or refusal, the order will return to our distribution center.
Re-shipment may incur an additional shipping fee.

6. Coverage Area

We currently deliver to all regions of Brazil.
International shipping options may be added in the future and will be announced on our website.

7. Contact

For delivery or tracking inquiries:
📞 +55 21 5698 4456
✉️ contato@vidaboashop.com